kapok shop invoice T&C
TERMS AND CONDITIONS
- Valid receipt should be presented for the exchange and collection of products.
- Products can be exchanged once within 7 days.
Products exchange will be accepted only if the item is returned in an original and saleable condition (unworn, unwashed, unaltered, undamaged or unused with original tags / labels intact, in its original packaging and with accessories). The decision as to whether the returned product is in its original saleable condition remains in kapok’s sole discretion and such decision shall be final. No exchange for products damaged by any inappropriate use or artificial damage.
- Goods exchange is not applicable to the below items : gift cards / food / masks / underwear / books / sanitisers / special priced items / customer orders / custom-made items / embroidered or altered items / service charges.
- Any gift or redemption item issued with the original purchase shall be returned together with the item for exchange in an unused and undamaged condition and its original packaging. If the gift or redemption item cannot be returned, kapok reserves the right to request the customer to pay for the gift or redemption item according to the price indicated.
- Products and gift cards sold are not refundable.
- The final decision on returns, refunds, warranties and repairs remains with kapok and such decision shall be final. kapok reserves the right to amend the above conditions without prior notice.
- Should there be any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.
Should there be any enquiries on the above Terms and Conditions, please contact our Client Service at customercare@ka-pok.com.