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Terms & Conditions 


  • can i return my item and get a refund?
    We are happy to accept return within 10 days of receipt and refund in the form of store credit, provided that:
    Items are unworn or unused with original tags and packaging
    Items do not fall in the “excluded item” category, as defined below:
  1. Discounted items

  2. Apothecary items (fragrances, candles, incense, grooming products, garment care products)

  3. Accessories (jewelry, keychains, watches, umbrellas, sunglasses)

  4. Underwear and swimwear

  5. Electronic devices

  6. Books, prints and stationery
Please contact us at customercare@ka-pok.com before shipping your return item. Items shipped without our consent may be refused upon delivery. Please note that you are responsible for all the return cost and relevant customs taxes and duties (if applicable).

  • can i exchange my item?
    You are welcome to exchange your item for any in-stock item of equal or lesser value within 10 days of receipt, provided that:

    Items are unworn or unused with original tags and packaging
    items do not fall in the “excluded item” category, as defined below:
  1. Discounted items

  2. Apothecary items (fragrances, candles, incense, grooming products, garment care products)

  3. Accessories (jewelry, keychains, watches, umbrellas, sunglasses)

  4. Underwear and swimwear

  5. Electronic devices

  6. Books, prints and stationery
If the item you wish to exchange is out of stock, store credit will be given instead.
Each order can only be exchanged once.
Please contact us at customercare@ka-pok.com before shipping your return item. Items shipped without our consent may be refused upon delivery. Please be noted that you are responsible for all the return cost and relevant customs taxes and duties (if applicable).


  • what if i get a defective/incorrect item?
    If you received a defective/incorrect item, we will be happy to replace your product at no cost or offer a full cash refund (excluding any bank handling charges and exchange rates difference). Please contact us at customercare@ka-pok.com within 10 days of receipt, stating the problem and attach relevant photos if possible.

Items shipped without our consent may be refused upon delivery.