Terms & Conditions
We are happy to accept return within 10 days of receipt and refund in the form of store credit, provided that:
Items are unworn or unused with original tags and packaging
Items do not fall in the “excluded item” category, as defined below:
Please contact us at customercare@ka-pok.com before shipping your return item. Items shipped without our consent may be refused upon delivery. Please note that you are responsible for all the return cost and relevant customs taxes and duties (if applicable).
You are welcome to exchange your item for any in-stock item of equal or lesser value within 10 days of receipt, provided that:
Items are unworn or unused with original tags and packaging
items do not fall in the “excluded item” category, as defined below:
If the item you wish to exchange is out of stock, store credit will be given instead.
Each order can only be exchanged once.
Please contact us at customercare@ka-pok.com before shipping your return item. Items shipped without our consent may be refused upon delivery. Please be noted that you are responsible for all the return cost and relevant customs taxes and duties (if applicable).
If you received a defective/incorrect item, we will be happy to replace your product at no cost or offer a full cash refund (excluding any bank handling charges and exchange rates difference). Please contact us at customercare@ka-pok.com within 10 days of receipt, stating the problem and attach relevant photos if possible.
Items shipped without our consent may be refused upon delivery.